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  • Privacy Policy

Privacy Policy

This privacy policy sets out how Yakima Valley Memorial uses and protects any information that you give Yakima Valley Memorial when you use this website.

Yakima Valley Memorial is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Yakima Valley Memorial may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3/1/2011.

What we collect

We may collect the following information:

  • Name.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or order.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may periodically send emails about new information which we think you may find interesting using the email address which you have provided.
  • We will never sell your information.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Privacy practices & Medicare

Read our notice of privacy practices

Aviso de practicas de privacidad

HIPAA, the Health Insurance Portability and Accountability Act of 1996, is a law designed to help ensure the portability of health insurance coverage, reduce health care fraud and abuse, enforce standards of health information, and guarantee the security and privacy of health information.

Yakima Valley Memorial is committed to meeting the demands of HIPAA, and to protect our patients' privacy and confidentiality without exception.


Rights and protections for everyone with Medicare

  • Be protected from discrimination. Every company or agency that works with Medicare must obey the law, and can't treat you differently because of your race, color, national origin, disability, age, religion, or sex.
  • Have access to doctors, specialists, and hospitals.
  • Get information in a way you understand from Medicare, about:
    -Health care providers, and, under certain circumstances, contractors.
    -Making health care decisions.
    -Knowing what to do if you want to file a Medicare complaint or appeal.
    -Health care payment, coverage of services, or prescription drug coverage.
  • When a claim is filed, you get a notice from Medicare or from your Medicare Advantage Plan (Part C), other Medicare health plan, or Medicare Prescription Drug Plan (Part D) letting you know what it will and won't cover.
  • How to file complaints (sometimes called "grievances"), including complaints about the quality of your care.

Your rights as a hospital patient:

  • You have the right to receive necessary hospital services covered by Medicare, or covered by your Medicare Health Plan ("your Plan") if you are a Plan enrollee.
  • You have the right to know about any decision that the hospital, your doctor, your Plan, or anyone else makes about your hospital stay and who will pay for it.
  • Your doctor, your Plan, or the hospital should arrange for services you will need after you leave the hospital. Medicare or your Plan may cover some care in your home (home health care) and other kinds of care, if ordered by your doctor or by your Plan. You have the right to know about these services, who will pay for them, and where you can get them. If you have any questions, talk to your doctor or Plan representative, or talk to hospital personnel.

Your hospital discharge and Medicare appeal rights

As an inpatient receiving Medicare benefits for your hospital stay, you have certain rights regarding your discharge from the hospital. If you feel that your physician is discharging you before you are ready, you have the right to ask for an immediate review of your providers decision.

An organization called LIVANTA, Medicare's Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) will conduct a review to determine if it is appropriate to discontinue your care and discharge you. LIVANTA will make a decision within 24 hours from the time they are notified. You will have the right to remain in the hospital while the review is being

conducted and a decision is made (24 hrs.).

You signed and received An Important Message from Medicare notice at the time of your admission. This document is where you will find the instructions for requesting an appeal. If you need assistance or further information please ask to speak to a hospital Case Manager.

For additional information:

Financial assistance

Yakima Valley Memorial is committed to providing Appropriate Based Hospital and Medically Necessary Services (in locations not operating under the hospital's license) to all persons in need of such care regardless of their ability to pay. YVM shall provide financial assistance to eligible patients in conformance with federal and state law. Find more financial assistance information or contact Business Services at 509.575.8255.