2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

MyVirginiaMason Patient Portal: Frequently Asked Questions

If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call:(800) 276-8807. Support staff is available 24 hours a day, seven days a week.

General Information:

MyVirginiaMason Features:

How will MyVirginiaMason benefit my health care?

Virginia Mason Memorial's MyVirginiaMason patient portal allows you to go online to view lab results and see a summary of medications, allergies, immunizations and medical issues from recent hospital visits.

How do I sign up for MyVirginiaMason?

You can enroll in MyVirginiaMason while a patient at Virginia Mason Memorial hospital or you can request access by calling 509-972-1155 Monday – Friday, 8am – 5pm.

What do I need to enroll in MyVirginiaMason?

Enrolling in MyVirginiaMason will take less than five minutes, and the hospital will have much of the information needed. You will need to have proper identification to enroll. Acceptable forms of ID include:

  • Driver's license
  • State issued ID
  • U.S. Military ID
  • Virginia Mason Staff ID
  • Passport
  • Marriage license*
  • Divorce decree*
  • Adoption papers*
  • Social security card*
  • Birth certificate*

* must be accompanied with a valid picture ID

What if I didn’t receive my invitation email?

Please check your spam or junk mail folders in your email account. If you still can’t find it, please call 509-972-1155 Monday – Friday, 8am – 5pm and ask them to verify your email address and resend the invitation.

Can I enroll my spouse, child or another family member in MyVirginiaMason?

Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You cannot enroll for access to another adult's medical information at this point in time.

Are MyVirginiaMason accounts available for minors 13-17 years old?

Health information for minors 13-17 years old is specially protected by Washington State statutes and the federal HIPAA privacy rule. We do not offer MyVirginiaMason accounts to minors in this age group or parental access accounts for the parents/guardians of these minors. 

Is a mobile version of MyVirginiaMason available?

Yes, a mobile version of MyVirginiaMason is available.

How do I get technical help accessing MyVirginiaMason?

You may call the MyVirginiaMason support line at (800) 276-8807, 24 hours a day, seven days a week.

Can I use MyVirginiaMason to communicate an emergency or medical concern?

No. If you are experiencing a medical emergency, please call 911.

What lab results will be viewable in MyVirginiaMason?

Most lab test results are viewable in MyVirginiaMason. Radiology and pathology reports are viewable four calendar days (96 hours) after they are final (not four calendar days after the exam). Currently microbiology lab results are not available in MyVirginiaMason.

When will I see my lab results?

Lab results will be delivered into MyVirginiaMason 24 hours after results are entered into your electronic medical record.

Will MyVirginiaMason allow me to view my clinical notes?

Yes. Most clinical notes from your hospital visit are available in MyVirginiaMason. Clinical notes from primary care visits can be found through the eClinicalWorks portal provided through Memorial Physicians. You can also request records through Virginia Mason Memorial’s Health Information Services Department (Medical Records).

Things You'll Need To Bring To Your Visit

Please bring medication and allergy lists to your visit. During our transition, your medical records will not be available to staff in the computer. We apologize for any inconvenience.

I used the old portal, can I still login to access my records?

If you accessed our old hospital portal prior to May 17th that portal is no longer being supported.

Please contact Health Information Management for a copy of your medical record. The phone number is: (509) 575-8082.

COVID-19 Evaluation Clinic: Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

COVID-19 Virginia Mason Memorial Press Conference March 21

Hospital Visitor Restrictions

Visitor Restrictions Poster

Latest News

Staff Recruitment: Our Physician and Provider recruiting efforts have been modified in the wake of the COVID-19 pandemic. At present, we are scheduling phone calls with interested candidates, but site visits are not allowed. Also, we will not be extending contracts during the acute phase of the COVID-19 response. Please know how much we appreciate your interest in us and how much we hope to have the opportunity to consider you further for a role with VMM.

Please contact us at physicianrecruitment@yvmh.org to schedule a phone call with one of our recruiters.

Additional Spiritual Resources During COVID-19

For prayers and spiritual care requests please email CurtisMcFarland@yvmh.org

Tele-Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Virtual Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Elective surgeries: Based on directives from the Centers for Disease Control and Prevention Virginia Mason Memorial is postponing elective surgeries and procedures.

Visitors to the Family Birthplace: In another protective measure, the hospital is also further limiting visitors to the Family Birth Place. Women in labor may have two visitors until the baby arrives. After the birth there may be only one visitor.

Hospital Lab Services: All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital pharmacy: Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice. The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia del Hospital: A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm