MyVirginiaMason Patient Portal: Frequently Asked Questions
If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call:(800) 276-8807. Support staff is available 24 hours a day, seven days a week.
- How will MyVirginiaMason benefit my health care?
- How do I sign up for MyVirginiaMason?
- What do I need to enroll in MyVirginiaMason at my provider's office?
- What if I didn’t receive my invitation email?
- Can I enroll my spouse, child or another family member in MyVirginiaMason?
- Are MyVirginiaMason accounts available for minors age 13-17?
- Is a mobile version of MyVirginiaMason available?
- How do I get technical help accessing MyVirginiaMason?
- Can I use MyVirginiaMason to communicate an emergency or medical concern?
- I used the old portal, can I still login to access my records?
- What lab results will be viewable in MyVirginiaMason?
- When will I see my lab results?
- Will MyVirginiaMason allow me to view my clinical notes?
How will MyVirginiaMason benefit my health care?
Virginia Mason Memorial's MyVirginiaMason patient portal allows you to go online to view lab results and see a summary of medications, allergies, immunizations and medical issues from recent hospital visits.
How do I sign up for MyVirginiaMason?
You can enroll in MyVirginiaMason while a patient at Virginia Mason Memorial hospital or you can request access by calling 509-972-1155 Monday – Friday, 8am – 5pm.
What do I need to enroll in MyVirginiaMason?
Enrolling in MyVirginiaMason will take less than five minutes, and the hospital will have much of the information needed. You will need to have proper identification to enroll. Acceptable forms of ID include:
- Driver's license
- State issued ID
- U.S. Military ID
- Virginia Mason Staff ID
- Marriage license*
- Divorce decree*
- Adoption papers*
- Social security card*
- Birth certificate*
* must be accompanied with a valid picture ID
What if I didn’t receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still can’t find it, please call 509-972-1155 Monday – Friday, 8am – 5pm and ask them to verify your email address and resend the invitation.
Can I enroll my spouse, child or another family member in MyVirginiaMason?
Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You cannot enroll for access to another adult's medical information at this point in time.
Are MyVirginiaMason accounts available for minors 13-17 years old?
Health information for minors 13-17 years old is specially protected by Washington State statutes and the federal HIPAA privacy rule. We do not offer MyVirginiaMason accounts to minors in this age group or parental access accounts for the parents/guardians of these minors.
Is a mobile version of MyVirginiaMason available?
Yes, a mobile version of MyVirginiaMason is available.
How do I get technical help accessing MyVirginiaMason?
You may call the MyVirginiaMason support line at (800) 276-8807, 24 hours a day, seven days a week.
Can I use MyVirginiaMason to communicate an emergency or medical concern?
No. If you are experiencing a medical emergency, please call 911.
What lab results will be viewable in MyVirginiaMason?
Most lab test results are viewable in MyVirginiaMason. Radiology and pathology reports are viewable four calendar days (96 hours) after they are final (not four calendar days after the exam). Currently microbiology lab results are not available in MyVirginiaMason.
When will I see my lab results?
Lab results will be delivered into MyVirginiaMason 24 hours after results are entered into your electronic medical record.
Will MyVirginiaMason allow me to view my clinical notes?
Yes. Most clinical notes from your hospital visit are available in MyVirginiaMason. Clinical notes from primary care visits can be found through the eClinicalWorks portal provided through Memorial Physicians. You can also request records through Virginia Mason Memorial’s Health Information Services Department (Medical Records).
Things You'll Need To Bring To Your Visit
Please bring medication and allergy lists to your visit. During our transition, your medical records will not be available to staff in the computer. We apologize for any inconvenience.
I used the old portal, can I still login to access my records?
If you accessed our old hospital portal prior to May 17th that portal is no longer being supported.
Please contact Health Information Management for a copy of your medical record. The phone number is: (509) 575-8082.
COVID-19 News & Announcements
New! June 23: Going Home after Birth during the COVID-19 Pandemic
New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19
To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.
To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.
We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.
UPDATED! May 26: New Visitation Policy
As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »
Prescription Home Delivery
We now offer home delivery for your prescription medications.
Visitors to Generations OB/GYN
As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.
No visitors will be allowed for clinic visits, with the only exceptions being:
1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound
Visitors to the Family Birthplace
Women in the Family Birthplace may have one visitor.
Telehealth: Your questions answered
COVID-19 Evaluation Clinic
Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.
This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »
We have reduced the number of Physician and Provider positions we are recruiting for in the wake of the COVID-19 pandemic. Should you be interested in possible employment with Virginia Mason Memorial, please contact us at email@example.com. We are actively reviewing our staffing needs and new positions are being approved for posting. We appreciate your interest in us and hope to have the opportunity to consider you for a role with VMM.
Additional Spiritual Resources During COVID-19
Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email firstname.lastname@example.org or call the spiritual care office: (509) 575-8035
There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.
Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.
Hospital Lab Services
All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.
Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.
The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.
Farmacia Del Hospital
A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.
Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm