MyVirginiaMason Patient Portal: Frequently Asked Questions
If you are experiencing trouble logging in to your MyVirginiaMason account or are experiencing other technical issues, please call:(800) 276-8807. Support staff is available 24 hours a day, seven days a week.
- How will MyVirginiaMason benefit my health care?
- How do I sign up for MyVirginiaMason?
- What do I need to enroll in MyVirginiaMason at my provider's office?
- What if I didn’t receive my invitation email?
- Can I enroll my spouse, child or another family member in MyVirginiaMason?
- Are MyVirginiaMason accounts available for minors age 13-17?
- Is a mobile version of MyVirginiaMason available?
- How do I get technical help accessing MyVirginiaMason?
- Can I use MyVirginiaMason to communicate an emergency or medical concern?
- I used the old portal, can I still login to access my records?
- What lab results will be viewable in MyVirginiaMason?
- When will I see my lab results?
- Will MyVirginiaMason allow me to view my clinical notes?
How will MyVirginiaMason benefit my health care?
Virginia Mason Memorial's MyVirginiaMason patient portal allows you to go online to view lab results and see a summary of medications, allergies, immunizations and medical issues from recent hospital visits.
How do I sign up for MyVirginiaMason?
You can enroll in MyVirginiaMason while a patient at Virginia Mason Memorial hospital or you can request access by calling 509-972-1155 Monday – Friday, 8am – 5pm.
What do I need to enroll in MyVirginiaMason?
Enrolling in MyVirginiaMason will take less than five minutes, and the hospital will have much of the information needed. You will need to have proper identification to enroll. Acceptable forms of ID include:
- Driver's license
- State issued ID
- U.S. Military ID
- Virginia Mason Staff ID
- Marriage license*
- Divorce decree*
- Adoption papers*
- Social security card*
- Birth certificate*
* must be accompanied with a valid picture ID
What if I didn’t receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still can’t find it, please call 509-972-1155 Monday – Friday, 8am – 5pm and ask them to verify your email address and resend the invitation.
Can I enroll my spouse, child or another family member in MyVirginiaMason?
Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You cannot enroll for access to another adult's medical information at this point in time.
Are MyVirginiaMason accounts available for minors 13-17 years old?
Health information for minors 13-17 years old is specially protected by Washington State statutes and the federal HIPAA privacy rule. We do not offer MyVirginiaMason accounts to minors in this age group or parental access accounts for the parents/guardians of these minors.
Is a mobile version of MyVirginiaMason available?
Yes, a mobile version of MyVirginiaMason is available.
How do I get technical help accessing MyVirginiaMason?
You may call the MyVirginiaMason support line at (800) 276-8807, 24 hours a day, seven days a week.
Can I use MyVirginiaMason to communicate an emergency or medical concern?
No. If you are experiencing a medical emergency, please call 911.
What lab results will be viewable in MyVirginiaMason?
Most lab test results are viewable in MyVirginiaMason. Radiology and pathology reports are viewable four calendar days (96 hours) after they are final (not four calendar days after the exam). Currently microbiology lab results are not available in MyVirginiaMason.
When will I see my lab results?
Lab results will be delivered into MyVirginiaMason 24 hours after results are entered into your electronic medical record.
Will MyVirginiaMason allow me to view my clinical notes?
Yes. Most clinical notes from your hospital visit are available in MyVirginiaMason. Clinical notes from primary care visits can be found through the eClinicalWorks portal provided through Memorial Physicians. You can also request records through Virginia Mason Memorial’s Health Information Services Department (Medical Records).
Things You'll Need To Bring To Your Visit
Please bring medication and allergy lists to your visit. During our transition, your medical records will not be available to staff in the computer. We apologize for any inconvenience.
I used the old portal, can I still login to access my records?
If you accessed our old hospital portal prior to May 17th that portal is no longer being supported.
Please contact Health Information Management for a copy of your medical record. The phone number is: (509) 575-8082.
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