2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

Understanding And Paying Your Hospital Bill

Hours: 8 a.m. - 5 p.m. Monday to Friday

For detailed information on understanding your bill, view our brochure containing our most frequently asked questions.

Payments can be mailed to 2811 Tieton Drive, Yakima, WA 98902

Pay Your Bill Online

Please visit Memorial's Instamed payment portal and sign up to pay online

Our billing system integrates with a clinical record-keeping system and helps us meet requirements for keeping electronic medical records.

If you need help paying your bill, whether or not you have insurance, please contact our financial assistance office at (509) 575-8255.

We are now located at 15 W Yakima Ave, Suite 200, Yakima, WA 98902.
Get directions

Contact Us

If you or your guarantor feel that your statement is in error or if there are any questions WHATSOEVER with the new billing process, we encourage you to call us or visit us. We are right here in Yakima. Account representatives have been assigned to specific accounts to help better accommodate our patients. Questions can be directed to Memorial's Business Office at (509) 575-8255.

Virginia Mason Memorial is a nonprofit community hospital and is committed to helping patients become empowered health care consumers.

Paying Your Bill

Instamed® allows patients and families easy payment options using their credit card. In addition to saving the cost and the hassle of buying stamps, online payments may help avoid late payments and this risk of mishandled postal mail.

Pay Your Bill Online

Please visit Virginia Mason Memorial's Instamed payment portal and sign up to pay online

Getting Help

Our business services staff is available to help:

Set up payment plans.

Review statements with the patient for errors.

Help patients understand their invoices.

Help patients determine if L&I or nonhealth care insurance can be used for coverage.

Work with patients to bill health care insurance companies for benefit coverage.

Help patients determine who they need to contact about specific invoice charges.

Financial Assistance Guidelines »

COVID-19 News & Announcements

New! June 23: Going Home after Birth during the COVID-19 Pandemic

Learn more »

New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19

Aprende Más »


Mask Requirements

To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.

To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.

We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.

UPDATED! May 26: New Visitation Policy

As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »

Prescription Home Delivery

We now offer home delivery for your prescription medications.

Learn more »

Visitors to Generations OB/GYN

As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.

No visitors will be allowed for clinic visits, with the only exceptions being:

1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound

Visitors to the Family Birthplace

Women in the Family Birthplace may have one visitor.

Telehealth: Your questions answered

Learn more about joining one of our providers for a Telehealth visit »

COVID-19 Evaluation Clinic

Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

Physician Recruitment:

We have reduced the number of Physician and Provider positions we are recruiting for in the wake of the COVID-19 pandemic. Should you be interested in possible employment with Virginia Mason Memorial, please contact us at physicianrecruitment@yvmh.org. We are actively reviewing our staffing needs and new positions are being approved for posting. We appreciate your interest in us and hope to have the opportunity to consider you for a role with VMM.

Additional Spiritual Resources During COVID-19

Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email spiritualcare@yvmh.org or call the spiritual care office: (509) 575-8035

Tele-Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.

Virtual Chaplaincy

Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.

Hospital Lab Services

All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital Pharmacy

Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.

The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia Del Hospital

A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm