2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

Understanding And Paying Your Hospital Bill

Hours: 8 a.m. - 5 p.m. Monday to Friday

For detailed information on understanding your bill, view our brochure containing our most frequently asked questions.

Payments can be mailed to 2811 Tieton Drive, Yakima, WA 98902

Pay Your Bill Online

Please visit Memorial's Instamed payment portal and sign up to pay online

Our billing system integrates with a clinical record-keeping system and helps us meet requirements for keeping electronic medical records.

If you need help paying your bill, whether or not you have insurance, please contact our financial assistance office at (509) 575-8255.

We are now located at 15 W Yakima Ave, Suite 200, Yakima, WA 98902.
Get directions

Contact Us

If you or your guarantor feel that your statement is in error or if there are any questions WHATSOEVER with the new billing process, we encourage you to call us or visit us. We are right here in Yakima. Account representatives have been assigned to specific accounts to help better accommodate our patients. Questions can be directed to Memorial's Business Office at (509) 575-8255.

Virginia Mason Memorial is a nonprofit community hospital and is committed to helping patients become empowered health care consumers.

Paying Your Bill

Instamed® allows patients and families easy payment options using their credit card. In addition to saving the cost and the hassle of buying stamps, online payments may help avoid late payments and this risk of mishandled postal mail.

Pay Your Bill Online

Please visit Virginia Mason Memorial's Instamed payment portal and sign up to pay online

Getting Help

Our business services staff is available to help:

Set up payment plans.

Review statements with the patient for errors.

Help patients understand their invoices.

Help patients determine if L&I or nonhealth care insurance can be used for coverage.

Work with patients to bill health care insurance companies for benefit coverage.

Help patients determine who they need to contact about specific invoice charges.

Financial Assistance Guidelines »

COVID-19 Evaluation Clinic: Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

COVID-19 Virginia Mason Memorial Press Conference March 21

Hospital Visitor Restrictions

Visitor Restrictions Poster

Latest News

Staff Recruitment: Our Physician and Provider recruiting efforts have been modified in the wake of the COVID-19 pandemic. At present, we are scheduling phone calls with interested candidates, but site visits are not allowed. Also, we will not be extending contracts during the acute phase of the COVID-19 response. Please know how much we appreciate your interest in us and how much we hope to have the opportunity to consider you further for a role with VMM.

Please contact us at physicianrecruitment@yvmh.org to schedule a phone call with one of our recruiters.

Additional Spiritual Resources During COVID-19

For prayers and spiritual care requests please email CurtisMcFarland@yvmh.org

Tele-Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Virtual Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Elective surgeries: Based on directives from the Centers for Disease Control and Prevention Virginia Mason Memorial is postponing elective surgeries and procedures.

Visitors to the Family Birthplace: In another protective measure, the hospital is also further limiting visitors to the Family Birth Place. Women in labor may have two visitors until the baby arrives. After the birth there may be only one visitor.

Hospital Lab Services: All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital pharmacy: Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice. The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia del Hospital: A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm