2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

Speak Up

Health care organizations across the country are working to make health care safety a priority. Everyone has a role in making health care safe, from physicians and health care executives to nurses and technicians. Patients also play a vital role in making their care safe by becoming an active, involved and informed member of their health care team.

An Institute of Medicine (IOM) report has identified the occurrence of medical errors as a serious problem in the health care system. The IOM recommends, among other things, that a concerted effort be made to improve the public's awareness of the problem.

The "Speak Up" program, sponsored by The Joint Commission urges patients to get involved in their care. Such efforts to increase consumer awareness and involvement are supported by the Centers for Medicare and Medicaid Services. This initiative provides simple advice on how patients can participate in making quality care a positive experience. Research shows that patients who take part in decisions about their health care are more likely to have better outcomes.

To help prevent health care errors, patients are urged to "Speak Up."

  • Speak up! Patients with questions or concerns are encouraged to ask their health care team for clarification if they do not understand something.
  • Patients are encouraged to pay attention to the care they are receiving. It's critical to receive the correct treatments and medications by the right health care professionals.
  • Patients who are educated about their diagnosis, the medical tests they are undergoing, and their treatment plan report feeling more confident.
  • Trusted family members and friends can serve as a patient's advocate and make sure he or she is getting the care and treatment needed.
  • Medication errors are the most common health care mistakes. Patients should know what medications they take and why they take them.
  • It's important for patients to select a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by The Joint Commission or The Washington State Department of Health.
  • Patients have a right to participate in the decisions about their treatment. We never forget that the patient is at the center of the health care team.

Speak Up information is furnished courtesy of The Joint Commission. For more detailed information on what patients and their caregivers can do to ensure their rights, please visit The Joint Commission »

Learn More

COVID-19 Evaluation Clinic: Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

COVID-19 Virginia Mason Memorial Press Conference March 21

Hospital Visitor Restrictions

Visitor Restrictions Poster

Latest News

Staff Recruitment: Our Physician and Provider recruiting efforts have been modified in the wake of the COVID-19 pandemic. At present, we are scheduling phone calls with interested candidates, but site visits are not allowed. Also, we will not be extending contracts during the acute phase of the COVID-19 response. Please know how much we appreciate your interest in us and how much we hope to have the opportunity to consider you further for a role with VMM.

Please contact us at physicianrecruitment@yvmh.org to schedule a phone call with one of our recruiters.

Additional Spiritual Resources During COVID-19

For prayers and spiritual care requests please email CurtisMcFarland@yvmh.org

Tele-Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Virtual Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Elective surgeries: Based on directives from the Centers for Disease Control and Prevention Virginia Mason Memorial is postponing elective surgeries and procedures.

Visitors to the Family Birthplace: In another protective measure, the hospital is also further limiting visitors to the Family Birth Place. Women in labor may have two visitors until the baby arrives. After the birth there may be only one visitor.

Hospital Lab Services: All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital pharmacy: Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice. The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia del Hospital: A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm