Quality and Safety Concerns

Patients, families or visitors have the right to register complaints or concerns about any aspect of their care or experience at Memorial.

To share concerns or compliments, please contact any staff member or contact the Patient Experience team at (509) 469-5411 or by e-mail at PatientRelations@yvmh.org.

You may also contact the Washington State Department of Health or the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and notify them of your grievance in writing or by calling their toll free numbers:

Washington State Department of Health
112 SD Quince Street
PO Box 47890
Olympia, WA 98504-7890
Phone (800) 633-6828

The JCAHO Complaint Hotline (800) 994-6610

Please be assured that expressing a complaint or concern will not compromise your current care or your future access to care at Memorial.