2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

Patient And Family Advisor

Special Projects

Apply to volunteer as a Patient and Family Advisor »

How we do the work:

Virginia Mason Memorial provides the opportunity for Patient and Family Advisors to provide direct input on what is most important to them about their care. In this way, they can help implement meaningful and effective quality and safety improvements.

Advisors can contribute by:

  • Participating in discussion groups. Virginia Mason Memorial can gather patient and family advisors together for a meeting to get feedback on a specific process or resource for patients and families.
  • Revising or helping create educational or informational materials for patients and families. Patient and family advisors can work with Virginia Mason Memorial to help create or revise forms, letters, handouts, instructions, and other materials.
  • Serving on a committee or workgroup. Hospital or unit committees and workgroups can invite patient and family advisors to participate for a short time period to get feedback and ideas on a specific topic.

Why should you become involved?

When you or your family member was in the hospital, did you think there were things we could have done better or do you have ideas about how to make sure other patients and families get the best care possible?

Who can participate?

You can be an advisor if you or a family member received care at Virginia Mason Memorial, in the last 5 years.

What’s most important is your experience as a patient or family member. We will provide you with any other training you need.

What can you expect during your time on a special project?

  • Brainstorming and creativity activities with the staff that do the work
  • Sharing the patient perspective
  • Reviewing and learning about current processes

What is the commitment?

There are different levels of time commitment, from a onetime meeting to several key meetings in a row. 

We look forward to working with you as we transform healthcare


Process Improvement

Apply to volunteer as a Patient and Family Advisor

How we do the work:

The Virginia Mason Production System, better known as VMPS, is a management methodology that has propelled Virginia Mason Health System to achieve high-quality, patient-centered care. The principles of VMPS are based on the Toyota Production System Model. And while the concepts can be difficult to understand at first, the end result is a proven practice of thinking and acting in a way that always benefits patients and families while removing waste along the way (waste is any task or item that does not add value from the perspective of the customer).  We make these improvements through focused Kaizen Events or continuous process improvement events.

Why should you become involved?

When you or your family member was in the hospital, did you think there were things we could have done better?

Do you have ideas about how to make sure other patients and families get the best care possible?

At Virginia Mason Memorial, patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.

Who can participate?

You can be an advisor if you or a family member received healthcare services in the last 5 years.

You do not need any special qualifications to be an advisor.

What’s most important is your experience as a patient or family member. We will provide you with any other training you need.

What can you expect during the event?

  • Brainstorming and creativity activities with staff that do the work
  • Direct observations where the work is being done
  • Actively testing ideas with a team
  • Sharing the patient perspective
  • Reviewing and learning of current processes

What is the commitment?

There are different levels of time commitment you can choose:

  • Personal interview (1-2 hours)
  • Panel participation (1-3 hours)
  • Visioning Day (1 day event)
  • Kaizen Event (2 Day event)
  • Rapid Process Improvement Workshop (RPIW 5 day event)

We look forward to working with you as we transform healthcare


Advisory Council

Apply to volunteer as a Patient and Family Advisor

How we do the work:

The Virginia Mason Memorial Patient and Family Advisory Council is a formal group of patient and family representatives, clinicians, administrators and organizational leaders that meet once a month to discuss issues that matter.  It's an opportunity to offer feedback about how we're doing and to share ideas for improvement. Virginia Mason Memorial leaders and clinicians use the information and recommendations generated from these discussions to continually improve patient and family care throughout the organization.

Why should you become involved?

When you or your family member was in the hospital, did you think there were things we could have done better or do you have ideas about how to make sure other patients and families get the best care possible?

Who can participate?

You can be an advisor if you or a family member received care at Virginia Mason Memorial Hospital, in the last 5 years.

You do not need any special qualifications to be an advisor.

Council members are encouraged to communicate and cooperate in productive ways, respecting diversity and differing opinions, in order to collaborate on solutions. Members must adhere to confidentiality requirements and other responsibilities of the program. All members must be 18 years of age or older.

What can you expect during your time on the Council?

  • Ensure the community has a voice in how health care is administered in the Yakima Valley
  • Collaborate to improve the quality of service we provide
  • Help evaluate policies, programs and practices to identify opportunities to improve patient and family satisfaction
  • Generate and discuss new ideas to drive initiatives

What is the commitment?

The Patient and Family Advisory Council meets one time each month for 1.5 hours. 

We look forward to working with you as we transform healthcare.

 

COVID-19 News & Announcements

New! June 23: Going Home after Birth during the COVID-19 Pandemic

Learn more »

New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19

Aprende Más »


Mask Requirements

To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.

To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.

We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.

UPDATED! May 26: New Visitation Policy

As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »

Prescription Home Delivery

We now offer home delivery for your prescription medications.

Learn more »

Visitors to Generations OB/GYN

As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.

No visitors will be allowed for clinic visits, with the only exceptions being:

1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound

Visitors to the Family Birthplace

Women in the Family Birthplace may have one visitor.

Telehealth: Your questions answered

Learn more about joining one of our providers for a Telehealth visit »

COVID-19 Evaluation Clinic

Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

Physician Recruitment:

We have reduced the number of Physician and Provider positions we are recruiting for in the wake of the COVID-19 pandemic. Should you be interested in possible employment with Virginia Mason Memorial, please contact us at physicianrecruitment@yvmh.org. We are actively reviewing our staffing needs and new positions are being approved for posting. We appreciate your interest in us and hope to have the opportunity to consider you for a role with VMM.

Additional Spiritual Resources During COVID-19

Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email spiritualcare@yvmh.org or call the spiritual care office: (509) 575-8035

Tele-Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.

Virtual Chaplaincy

Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.

Elective Surgeries

Based on directives from the Centers for Disease Control and Prevention Virginia Mason Memorial is postponing elective surgeries and procedures.

Hospital Lab Services

All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital Pharmacy

Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.

The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia Del Hospital

A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm