Virginia Mason Memorial is committed to making each patient and family encounter a positive experience. Bilingual Patient Experience Specialists are available Monday through Friday from 8 a.m. - 4:30p.m. to assist patients with any concerns or questions regarding their stay.
Complaints and grievances are responded to promptly. VMM is committed to resolving patient and/or family concerns in a timely and mutually satisfying manner.
The Patient Relations department also receives compliments that patients or family would like to pass along to their physician, or other care providers.Patient Relations staff can be reached at (509)469-5411 (Spanish and English lines are available) or by emailing firstname.lastname@example.org.
If you would like to speak with a Patient Experience Specialist during your stay, please feel free to call us directly, or ask your nurse to contact us. VMM does not tolerate retaliation against patients or their families who raise concerns regarding care and service.
Notice of Privacy
E-mail is not considered secure. By choosing to communicate with Virginia Mason Memorial by e-mail you will assume the risk of a potential confidentiality breach.
I have a question about my bill. Who do I call?
For questions regarding your hospital bill, you may contact one of the following:
Billing Representative: (509) 575-8255 »
Financial Assistance Program
Please return your completed form to the Business Office, Virginia Mason Memorial, 15 W Yakima Ave, Suite 200, Yakima WA, 98902
How can I access my medical records?
You may request your medical records from Virginia Mason Memorial by filling out and submitting the "Authorization for the Release of Medical Information" form.
Please print and fill out the authorization form completely. Then mail, fax, or bring the form to the Medical Records Department.
Medical Records Department
Virginia Mason Memorial
15 W Yakima Ave, Suite 200
Yakima WA 98902
Or fax to:
If you have any questions, please call (509) 575-8082.