2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

Veteran Services

If you have a question about the information below, or a question about your medical care at Virginia Mason Memorial related to your status as a veteran, please feel free to email our Veteran Advocacy Program.

Matthew McCay, M.Div.
Veteran Advocacy Program Manager

Veteran Advocacy Program

At Virginia Mason Memorial, we honor the tremendous service that military veterans have provided our country, and strive to deliver our veterans the best service we can in return. With the implementation of our veteran advocacy program, we have committed ourselves to identifying needs specific to our veteran population and continually improving to meet those needs.

Enroll in VA Community Care

The 2019 “Mission Act” expanded and enhanced the VA’s ability to provide referrals for quality medical care in Yakima from civilian community providers, particularly specialty providers. This way, the veteran doesn’t have to travel to VA hospitals in Walla Walla or Seattle if that’s their preference. This program is called VA Community Care.

  • You must be enrolled in the VA health care system to be eligible for VA Community Care. If you need to enroll in the VA health care system, see “Enroll in VA Healthcare” below.
  • The best way to enroll in VA Community Care is to see your VA primary care provider, and get a referral for the specialty care you need in the Yakima community. This way you also obtain the referral you need for your care. To schedule an appointment with your VA primary care provider, call (509) 525-5200 then press 2.
  • You may also contact the VA Community Care program by phone. They will then either coordinate your referral, or send you to get a referral from your VA Healthcare primary care provider, depending on the medical need. Be advised, these VA Community Care lines can have over an hour wait time. The VA Community Care hotline in Walla Walla is (509) 525-5200  extension 23471.The national VA Community Care hotline is 1-800-733-8387.
  • Many questions about the program are answered at the VA Community Care overview page. The video below answers many questions about VA Community Care eligibility. Please note that Yakima is more than 60 minutes from VA specialty care (criteria #4), and veterans only need to meet 1 of the 6 criteria to be eligible.

Enroll in VA Healthcare

There are a number of different ways to enroll in VA Healthcare. The most direct method is to contact the VA Healthcare eligibility team in Walla Walla.

  • You will need a copy of your DD-214 to enroll in VA Healthcare. The DD-214 is a certificate of discharge from military service. If you need a copy, see “Obtain a DD-214” below.
  • The best way to check your eligibility and enroll in VA Healthcare is to visit the Walla Walla eligibility website and follow the directions.
  • To contact the Walla Walla VA eligibility department by phone call (509) 525-5200   and then press 3.

Obtain a DD-214

There are a number of places that DD-214 certificates are stored, and therefore a number of different ways to request a copy.

  • If your DD214 exists in the military personnel database, the best way to receive a DD-214 copy is to register for a VA eBenefits account. This has the added benefit of allowing you to learn about your specific eligibility for benefits other than medical benefits. Follow the directions to get a premium account, then click “Manage Benefits” and “Military Personnel File (DPRIS)” to get your DD-214.
  • If your DD-214 was never scanned into the military personnel database, your next best option is to request a copy through the US National Archives, military service record request page.
  • If your DD-214 does not exist in either the military personnel database or the national archives, it’s possible that county or state records can prove your service. Please see the national archives Other Methods to Obtain Military Service Records page.

Yakima VA Facilities

Yakima has three facilities to help veterans.

  • Yakima VA Medical Clinic
    717 Fruitvale Blvd, Yakima, WA 98902
    (509) 966-0199
    This is a Community Based Outpatient Clinic (CBOC) for veterans who are enrolled patients in the Veterans Health Administration.
  • Yakima Veteran Center
    2119 W Lincoln Ave, Yakima, WA 98902
    (509) 457-2736
    This is a counseling center, specifically for veterans who have served in combat.
  • Yakima Veteran Service Office, Department of Washington
    2807 W Washington Ave., Suite 115, Yakima, WA 98903
    (509) 654-7191 Phone
    (509) 452-8055 Fax
    Nadine Warren, an accredited claims consultant, assists veterans apply for cash benefits from the Veterans Benefits Administration.
    There is no charge to the veteran for her services.

COVID-19 News & Announcements

New! June 23: Going Home after Birth during the COVID-19 Pandemic

Learn more »

New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19

Aprende Más »

Mask Requirements

To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.

To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.

We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.

UPDATED! May 26: New Visitation Policy

As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »

Prescription Home Delivery

We now offer home delivery for your prescription medications.

Learn more »

Visitors to Generations OB/GYN

As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.

No visitors will be allowed for clinic visits, with the only exceptions being:

1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound

Visitors to the Family Birthplace

Women in the Family Birthplace may have one visitor.

Telehealth: Your questions answered

Learn more about joining one of our providers for a Telehealth visit »

COVID-19 Evaluation Clinic

Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

Physician Recruitment:

We have reduced the number of Physician and Provider positions we are recruiting for in the wake of the COVID-19 pandemic. Should you be interested in possible employment with Virginia Mason Memorial, please contact us at physicianrecruitment@yvmh.org. We are actively reviewing our staffing needs and new positions are being approved for posting. We appreciate your interest in us and hope to have the opportunity to consider you for a role with VMM.

Additional Spiritual Resources During COVID-19

Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email spiritualcare@yvmh.org or call the spiritual care office: (509) 575-8035


There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.

Virtual Chaplaincy

Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.

Hospital Lab Services

All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital Pharmacy

Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.

The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia Del Hospital

A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm