Your experience with us
If the services you are receiving at Memorial are not meeting your expectations, please discuss your concerns with the care team or a manager where you are receiving your care. If you feel that your concerns were not resolved, please contact our Patient Experience team.
Contact Our Patient Experience Team
To share concerns or compliments, please contact any staff member or contact the Patient Experience team at (509) 469-5411 or by e-mail at PatientRelations@yvmh.org.
You may also complete a Patient Comment Card which will be sent directly to our Patient Experience team.
Notice of Privacy: E-mail is not considered secure. By choosing to communicate with Memorial by e-mail you will assume the risk of a potential confidentiality breach. You may also contact a Patient Relations representative via telephone at: 509-469-5411.
Call Patient Relations: (509) 469-5411 »
Email Patient Relations: PatientRelations@yvmh.org »
Also of interest...
I have a question about my bill. Who do I call?
For questions regarding your hospital bill, you may contact one of the following:
Billing Representative: (509) 575-8255 »
Financial Assistance Program
Please return your completed form to the Business Office, Virginia Mason Memorial, 15 W Yakima Ave, Suite 200, Yakima WA, 98902
How can I access my medical records?
You may request your medical records from Virginia Mason Memorial by filling out and submitting the "Authorization for the Release of Medical Information" form.
Please print and fill out the authorization form completely. Then mail, fax, or bring the form to the Medical Records Department.
Medical Records Department
Virginia Mason Memorial
15 W Yakima Ave, Suite 200
Yakima WA 98902
Or fax to:
If you have any questions, please call (509) 575-8082.