Family & Adult Medicine
Do You Need A Primary Care Provider?
Complete this form to contact our Patient Access Specialists.
Our Family & Adult Medicine Facilities
With 6 primary care clinics and two convenient care clinic locations, we provide comprehensive healthcare to patients of all ages. Services include prevention, treatment of common medical conditions and early detection of major illnesses.
- Apple Valley Family Medicine
- Family Medicine of Yakima
- Cornerstone Adult Medicine
- Selah Family Medicine
- Pacific Crest Family Medicine
- Zillah Family Medicine
Chronic Care Management
What is Chronic Care Management?
The Chronic Care Management (CCM) Program is a comprehensive service provided to you by registered nurses. In addition, pharmacists, dietitians, medical assistants, counselors and others will participate in your care, helping you achieve your health goals and improve your quality of life.
How can you or a loved one benefit from this program?
If you have a chronic illness or other serious health concerns, our care team can support you with help navigating through a complex health system. You’ll work closely with a registered nurse who will advocate and partner with you and your care team, providing you with:
- Comprehensive and personalized care planning
- Care coordination among your whole health-care team
- Education about your chronic illness, medications, disease prevention, and other health-care needs
- Healthy lifestyle options and accessing preventative services
- Management of your ongoing conditions outside of your face-to-face visits with your provider(s).
- Assistance in achieving your health-care goals
- Assistance managing your medications
- 24/7 phone access to the care team and providers who know your care plan.
Will I be billed for this service?
Yes, but for most patients, the cost is completely covered by insurance. If not covered, the out-of-pocket cost will be approximately $8 per month. You will be billed for the co-insurance amount your insurance determines.*
Will I be billed every month?
No. If you do not require CCM services, your insurance will not be billed for that month.
*Depending on your Medicare plan, there may be a monthly fee associated with this service. Please contact your Medicare administrator to discuss those costs.
Why is my provider recommending me for this program?
You have two or more ongoing medical conditions.
Do I have to sign an enrollment consent?
No. Your care team will get a verbal consent after going over the details of the program with you.
What will happen once I enroll?
A registered nurse will call you to discuss the creation of your care plan, including your health goals.
May I choose to leave the program?
Yes. You may cancel your participation in the CCM program at any time. This cancellation must be in writing, submitted either through the portal, mail or in person, and will be effective at the end of the calendar month the cancellation was submitted.
How is this different than the other services provided by Virginia Mason Memorial?
This service is more personalized for your needs. It will include a care plan that will focus on your health goals along with medical goals outlined by your care team.
Can I still see my provider/RN face-to-face?
Yes, participation in the CCM program does not limit your access to services with any department or provider at Virginia Mason Memorial.
How will my privacy be maintained?
Personal health-care information is shared only with those who require the information to help provide your care. Your care team/provider, with your consent, will share your health information only for purposes of care coordination.
To learn more, please contact the Care Management Team at Virginia Mason Memorial: (509) 249-5007.
COVID-19 News & Announcements
New! June 23: Going Home after Birth during the COVID-19 Pandemic
New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19
To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.
To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.
We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.
UPDATED! May 26: New Visitation Policy
As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »
Prescription Home Delivery
We now offer home delivery for your prescription medications.
Visitors to Generations OB/GYN
As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.
No visitors will be allowed for clinic visits, with the only exceptions being:
1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound
Visitors to the Family Birthplace
Women in the Family Birthplace may have one visitor.
Telehealth: Your questions answered
COVID-19 Evaluation Clinic
Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.
This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »
We have reduced the number of Physician and Provider positions we are recruiting for in the wake of the COVID-19 pandemic. Should you be interested in possible employment with Virginia Mason Memorial, please contact us at email@example.com. We are actively reviewing our staffing needs and new positions are being approved for posting. We appreciate your interest in us and hope to have the opportunity to consider you for a role with VMM.
Additional Spiritual Resources During COVID-19
Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email firstname.lastname@example.org or call the spiritual care office: (509) 575-8035
There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.
Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.
Hospital Lab Services
All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.
Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.
The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.
Farmacia Del Hospital
A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.
Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm