Virginia Mason Memorial is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Virginia Mason Memorial may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3/1/2011.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or order
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send emails about new information which we think you may find interesting using the email address which you have provided.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
COVID-19 News & Announcements
HealthyNow Creekside is a COVID-19 testing site only. Existing patients with one or more COVID symptom may call to schedule a test through their primary care physician. New patients or those needing evaluation may schedule online to be seen at our HealthyNow West Valley location. In your online appointment request, please list your current symptoms so our team can better serve you. Or call 509-225-4669
UPDATED! July 23: Updated Visitation Policy
As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »
Virginia Mason Memorial resumes surgeries.
Read one patient's story: Hip replacement and home the same day.
Curtis was one of the first hip-replacement patients in Virginia Mason Memorial history who didn't have to spend the night in the hospital after surgery, which is a growing trend.
Curtis Johnstone of Yakima waited a long time for his hip-replacement surgery - 10 years, as a matter of fact. By 2018 his doctor told him the cartilage in his right hip was gone. It was bone on bone. "It would ache, and I couldn't sleep at night," he says. "I'd have to take ibuprofen or ice it to try to calm it down." But Curtis's job didn't offer health insurance. So he literally limped along until he turned 65 and could sign up for Medicare.
In early 2020 and fully insured, Curtis, 65, was thrilled to finally book his full hip replacement surgery at Virginia Mason Memorial hospital. Then the COVID-19 pandemic hit. As a safety precaution, all elective surgeries at Virginia Mason Memorial were halted, and Curtis’s surgery was cancelled.
So when schedulers called him in late May to rebook his hip replacement, Curtis had no reservations. “They asked me if I’d be willing to come in, and I said, ‘Absolutely!’ I figured the hospital was one of the safest places I could be,” he says. “All the precautions were in place.” Those precautions include a three-day quarantine before surgery, COVID testing and, on the day of surgery, a Memorial employee greets patients at their car, provides a mask, checks their temperature, rules out any new COVID symptoms, and helps them fill out paperwork.
Infusion Care team 'keeps going' and patient couldn't be more grateful
Gregory White has been coming to the Outpatient Infusion Care clinic at Virginia Mason Memorial for the past 10 years.
“This team is like my family,” he says. “I know most of them, and know about their kids, and they know everything about me!”
Greg was diagnosed at birth with a rare, hereditary blood disorder called Diamond-Blackfan Anemia, which affects the ability of bone marrow to produce red blood cells. The disease is often treated with blood transfusions. In fact, to manage his symptoms Greg used to have blood transfusions every three weeks. But, as he recalls, “my quality of life was almost non-existent. I was homebound and in bed 75% of the time.”
Greg is a huge baseball fan and loves anything sports-related. Anyone who knows him will tell you that Alabama is Greg’s No. 1 favorite college team. Once an avid golfer, he had a 30-year career ranging from caddy to golf pro, and everything in between until his disease forced him to stop working.
New! June 23: Going Home after Birth during the COVID-19 Pandemic
New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19
To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.
To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.
We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.
Prescription Home Delivery
We now offer home delivery for your prescription medications.
Visitors to Generations OB/GYN
As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.
No visitors will be allowed for clinic visits, with the only exceptions being:
1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound
Visitors to the Family Birthplace
Women in the Family Birthplace may have one visitor.
Additional Spiritual Resources During COVID-19
Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email email@example.com or call the spiritual care office: (509) 575-8035
There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.
Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.
Hospital Lab Services
All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.
The hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.
The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.
Farmacia Del Hospital
La farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.
Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm