Requests for interviews should be made through Virginia Mason Memorial's media relations office. To be able to provide a prompt response to your inquiry and to ensure your needs are met, we ask that you first contact our media center. Contacts to individual departments, employees, patients or physicians are prohibited.
Inquiring about a patient
In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Virginia Mason Memorial maintains strict guidelines for releasing patient information. Patient privacy is of great importance to Virginia Mason Memorial.
As long as the patient has not requested that information be withheld, or the patient is unable to request having information withheld because of incapacity, Virginia Mason Memorial may release a one-word description of the patient's condition.
Information about the condition and location of an inpatient, outpatient or emergency department patient may be released only if the inquiry specifically contains the patient's name. No information is to be given if the request does not include the patient's name.
- Undetermined - the patient is awaiting a physician and a medical assessment
- Treated and released - The patient has been treated by Memorial, and has been released. Generally, this indicates the patient's condition was satisfactory upon release. We cannot release the date the patient was released or where the patient went upon release without patient authorization.
- Good - Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
- Fair - Vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
- Serious - Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
- Critical - Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
- Deceased - No information will be released until the next-of-kin has been notified and the patient's body is still in the facility.
- Released - If a patient has been released, and Memorial receives an inquiry about the patient by name, Memorial will confirm that the patient is no longer in the hospital.
- Transfered - No information as to where will be given.
Members of the media may have further access to information about patients, including patient interviews and photography, if the patient has signed a media release form. To inquire about the status of a media release form, please contact Virginia Mason Memorial's media relations office.
Photographers and reporters must have hospital permission before entering patient-care areas.
The victims of an assault or other crimes are listed under "protective status" and their conditions will not be included in Virginia Mason Memorial's patient directory, for the protection of the patient and others in the hospital. It is Virginia Mason Memorial's policy not to provide any information pertaining to the patient's condition or even confirm they are in the hospital.
In addition, law prohibits Virginia Mason Memorial from releasing any information to the news media about psychiatric or substance-abuse patients. Also, no statement may be made pertaining to whether a patient has a sexually transmitted or communicable disease, or is a victim of domestic violence or child abuse.
The guidelines included on this page are consistent with those recommended by the American Hospital Association.
COVID-19 News & Announcements
New! June 23: Going Home after Birth during the COVID-19 Pandemic
New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19
To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.
To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.
We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.
UPDATED! May 26: New Visitation Policy
As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
Read More »
Prescription Home Delivery
We now offer home delivery for your prescription medications.
Visitors to Generations OB/GYN
As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.
No visitors will be allowed for clinic visits, with the only exceptions being:
1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound
Visitors to the Family Birthplace
Women in the Family Birthplace may have one visitor.
Telehealth: Your questions answered
COVID-19 Evaluation Clinic
Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.
This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »
We have reduced the number of Physician and Provider positions we are recruiting for in the wake of the COVID-19 pandemic. Should you be interested in possible employment with Virginia Mason Memorial, please contact us at email@example.com. We are actively reviewing our staffing needs and new positions are being approved for posting. We appreciate your interest in us and hope to have the opportunity to consider you for a role with VMM.
Additional Spiritual Resources During COVID-19
Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email firstname.lastname@example.org or call the spiritual care office: (509) 575-8035
There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.
Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.
Hospital Lab Services
All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.
Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.
The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.
Farmacia Del Hospital
A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.
Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm