2811 Tieton Drive,
Yakima, WA 98902 Map this address

(509) 575-8000

Media Inquiries

Requests for interviews should be made through Virginia Mason Memorial's media relations office. To be able to provide a prompt response to your inquiry and to ensure your needs are met, we ask that you first contact our media center. Contacts to individual departments, employees, patients or physicians are prohibited.

Inquiring about a patient

In compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Virginia Mason Memorial maintains strict guidelines for releasing patient information. Patient privacy is of great importance to Virginia Mason Memorial.

As long as the patient has not requested that information be withheld, or the patient is unable to request having information withheld because of incapacity, Virginia Mason Memorial may release a one-word description of the patient's condition.

Information about the condition and location of an inpatient, outpatient or emergency department patient may be released only if the inquiry specifically contains the patient's name. No information is to be given if the request does not include the patient's name.

Condition classifications:

  • Undetermined - the patient is awaiting a physician and a medical assessment
  • Treated and released - The patient has been treated by Memorial, and has been released. Generally, this indicates the patient's condition was satisfactory upon release. We cannot release the date the patient was released or where the patient went upon release without patient authorization.
  • Good - Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair - Vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
  • Serious - Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical - Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
  • Deceased - No information will be released until the next-of-kin has been notified and the patient's body is still in the facility.
  • Released - If a patient has been released, and Memorial receives an inquiry about the patient by name, Memorial will confirm that the patient is no longer in the hospital.
  • Transfered - No information as to where will be given.

Members of the media may have further access to information about patients, including patient interviews and photography, if the patient has signed a media release form. To inquire about the status of a media release form, please contact Virginia Mason Memorial's media relations office.

Photographers and reporters must have hospital permission before entering patient-care areas.

Special cases

The victims of an assault or other crimes are listed under "protective status" and their conditions will not be included in Virginia Mason Memorial's patient directory, for the protection of the patient and others in the hospital. It is Virginia Mason Memorial's policy not to provide any information pertaining to the patient's condition or even confirm they are in the hospital.

In addition, law prohibits Virginia Mason Memorial from releasing any information to the news media about psychiatric or substance-abuse patients. Also, no statement may be made pertaining to whether a patient has a sexually transmitted or communicable disease, or is a victim of domestic violence or child abuse.

The guidelines included on this page are consistent with those recommended by the American Hospital Association.

NEW! Telehealth: Let us bring your Healthcare to you.

We are now offering Telehealth visits at all Virginia Mason Memorial clinics. These are typical appointments with your provider but from your home, work, or wherever is most convenient for you

Learn more about joining one of our providers for a Telehealth visit »

COVID-19 Evaluation Clinic: Our Creekside HealthyNow location is now a COVID-19 evaluation clinic. If you have cough and fever, please schedule your visit at our Creekside Location. Please list your symptoms in the reason for visit so our team is better prepared to assist you.

This location completes an evaluation to determine if you're a candidate for COVID testing. Learn more »

COVID-19 Virginia Mason Memorial Press Conference March 21

Hospital Visitor Restrictions

Visitor Restrictions Poster

Latest News

Physician Recruitment: Our Physician and Provider recruiting efforts have been modified in the wake of the COVID-19 pandemic. At present, we are scheduling phone calls with interested candidates, but site visits are not allowed. Also, we will not be extending contracts during the acute phase of the COVID-19 response. Please know how much we appreciate your interest in us and how much we hope to have the opportunity to consider you further for a role with VMM.

Please contact us at physicianrecruitment@yvmh.org to schedule a phone call with one of our recruiters.

Additional Spiritual Resources During COVID-19

For prayers and spiritual care requests please email CurtisMcFarland@yvmh.org

Tele-Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Virtual Chaplaincy

There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal or hospital room phone to connect confidentially with a hospital chaplain. Chaplains will listen, provide encouragement, offer help and resources, if you are part of a faith community the chaplain can help you connect with them, and, if desired, the chaplain can provide prayer.

Elective surgeries: Based on directives from the Centers for Disease Control and Prevention Virginia Mason Memorial is postponing elective surgeries and procedures.

Visitors to the Family Birthplace: In another protective measure, the hospital is also further limiting visitors to the Family Birth Place. Women in labor may have two visitors until the baby arrives. After the birth there may be only one visitor.

Hospital Lab Services: All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.

Hospital pharmacy: Beginning Thursday, March 19, the hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice. The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.

Farmacia del Hospital: A partir del jueves 19 de marzo, la farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.

Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm