Awards & Accreditations
Virginia Mason Memorial is committed to meeting the needs of our community. With more than 300 physicians on our medical staff and more than 2,500 employees, we are home to a number of nationally recognized medical programs and are proud to note the following awards of distinction and recognition of excellence.
Honors from the Commission on Cancer
In November 2017, the Commission on Cancer, a quality program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the cancer program at Virginia Mason Memorial.
Virginia Mason Memorial is one of only two cancer care programs in the state to achieve this status, receiving 5 out of 7 commendations.
“In over 25 years of working in Oncology Care, this is the most exciting result I’ve seen from a Commission on Cancer survey,” said Tricia Sinek, senior director of the Oncology Service Line at Virginia Mason Memorial.
To earn this accreditation, a cancer program must meet or exceed the CoC quality care standards, be evaluated every three years and maintain levels of excellence in the delivery of comprehensive patient-centered care. Three-Year Accreditation with Commendation is awarded only to a facility that exceeds standard requirements.
The Commission on Cancer reviews every single part of the cancer program – from the accuracy of every diagnosis, to assuring that patients are treated according to the most up-to-date treatment recommendations for surgery, radiation and chemotherapy, measuring Memorial’s results against the national standards and assessing the skill and expertise of every member of Virginia Mason Memorial’s cancer care team.
“Our entire team is committed to delivering great cancer care — whether at North Star Lodge, Virginia Mason Memorial hospital, 'Ohana Mammography Center, in primary care, or through services at Cottage in the Meadow.”
Heart and Vascular
- Member of the Washington Emergency Cardiac & Stroke System. Memorial Hospital is a level 1 Emergency Cardiac Center and a level 2 Emergency Stroke Center.
The American Heart Association Stroke Gold Plus Quality Achievement Award with Target: Stroke Honor Roll Elite Plus
- The American Heart Association and American Stroke Association recognize this hospital for achieving 85% or higher adherence to all Get With The Guidelines® Stroke Achievement indicators for two or more consecutive 12 month intervals and at least 12 consecutive months of 75% or higher compliance with 5 or more Get With The Guidelines® Stroke Quality measures to improve quality of patient care and outcomes.
The American Heart Association Heart Failure Gold Achievement Award.
- The American Heart Association recognizes this hospital for achieving 85% or higher compliance with all Get With The Guidelines®-Heart Failure Achievement Measures and 75% or higher compliance with four or more Get With The Guidelines®-Heart Failure Quality Measures for two or more consecutive years and has demonstrated documentation of all three Target: Heart Failure care components for 50% or more of eligible patients with heart failure discharged from the hospital to improve quality of patient care and outcomes.
The Mission: Lifeline® Bronze Receiving Quality Achievement Award
- The American Heart Association recognizes the hospital has reached an achievement score of 75 percent or greater for treating STEMI transfer patients within 120 minutes for at least one quarter.
- Joint Commission Certification Gold Seal of Approval
Memorial is the only hospital in Washington to have these three programs achieve Disease Specific Care Certification.
- Total Knee Replacement
- Total Hip Replacement
- Hip Fracture Care
- 2014 Washington State Hospital Association "Achieving Best Care Award" for our efforts to decrease patient harm through our participation in the Partnership for Patients national initiative
- Qualis Health Award of Excellence in Healthcare Quality, 2010
- Glycemic Control
- Emergency Department
- Rick Linneweh, President and CEO - Leaders in Health Care 2012: Lifetime Achievement Award
- The 25 Best Hospitals to work for in the US by Healthcare Exec News - 2012
- National Research Corporation (NRC) Consumer Choice Award 2009/2010 and 2010/2011
- Accredited by The Joint Commission, renewed 2010
- 2008 Cleverly and Associates Community Value 100, one of the Top 100 Hospitals for Hospital Quality, Cost of Services, Value of Services, and Viability and reinvestment back into the community
- Fortune 100 Best Companies to Work in America, 2003
- Washington State Hospital Association Health Leadership Award, 2004
- American Hospital Association's national NOVA Award for our leadership role in creating Children's Village, 1999 Community Partnership
- Finalist for the coveted Foster McGraw Prize for community service, 2000 National Communities Can! Award for outstanding collaboration
COVID-19 News & Announcements
HealthyNow Creekside is a COVID-19 testing site only. Existing patients with one or more COVID symptom may call to schedule a test through their primary care physician. New patients or those needing evaluation may schedule online to be seen at our HealthyNow West Valley location. In your online appointment request, please list your current symptoms so our team can better serve you. Or call 509-225-4669
UPDATED! July 23: Updated Visitation Policy
As a response to the current community situation with COVID-19, we are suspending most in-person visits to our hospitalized patients. The decision to suspend hospital visits was difficult and made only after careful consideration.
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Virginia Mason Memorial resumes surgeries.
Read one patient's story: Hip replacement and home the same day.
Curtis was one of the first hip-replacement patients in Virginia Mason Memorial history who didn't have to spend the night in the hospital after surgery, which is a growing trend.
Curtis Johnstone of Yakima waited a long time for his hip-replacement surgery - 10 years, as a matter of fact. By 2018 his doctor told him the cartilage in his right hip was gone. It was bone on bone. "It would ache, and I couldn't sleep at night," he says. "I'd have to take ibuprofen or ice it to try to calm it down." But Curtis's job didn't offer health insurance. So he literally limped along until he turned 65 and could sign up for Medicare.
In early 2020 and fully insured, Curtis, 65, was thrilled to finally book his full hip replacement surgery at Virginia Mason Memorial hospital. Then the COVID-19 pandemic hit. As a safety precaution, all elective surgeries at Virginia Mason Memorial were halted, and Curtis’s surgery was cancelled.
So when schedulers called him in late May to rebook his hip replacement, Curtis had no reservations. “They asked me if I’d be willing to come in, and I said, ‘Absolutely!’ I figured the hospital was one of the safest places I could be,” he says. “All the precautions were in place.” Those precautions include a three-day quarantine before surgery, COVID testing and, on the day of surgery, a Memorial employee greets patients at their car, provides a mask, checks their temperature, rules out any new COVID symptoms, and helps them fill out paperwork.
Infusion Care team 'keeps going' and patient couldn't be more grateful
Gregory White has been coming to the Outpatient Infusion Care clinic at Virginia Mason Memorial for the past 10 years.
“This team is like my family,” he says. “I know most of them, and know about their kids, and they know everything about me!”
Greg was diagnosed at birth with a rare, hereditary blood disorder called Diamond-Blackfan Anemia, which affects the ability of bone marrow to produce red blood cells. The disease is often treated with blood transfusions. In fact, to manage his symptoms Greg used to have blood transfusions every three weeks. But, as he recalls, “my quality of life was almost non-existent. I was homebound and in bed 75% of the time.”
Greg is a huge baseball fan and loves anything sports-related. Anyone who knows him will tell you that Alabama is Greg’s No. 1 favorite college team. Once an avid golfer, he had a 30-year career ranging from caddy to golf pro, and everything in between until his disease forced him to stop working.
New! June 23: Going Home after Birth during the COVID-19 Pandemic
New! June 23: Volver a casa después de dar a luz durante la pandemia de COVID-19
To minimize the risk of spreading COVID-19, Virginia Mason Memorial (VMM) would like to remind all patients and visitors that masks are REQUIRED at all VMM facilities, including our clinics.
To conserve supplies, we request that all patients and visitors bring masks to their appointments. A limited number of reusable cloth masks, made by community members, will be available if you need one.
We also strongly encourage all community members to wear masks when in public - this is one of our best tools to prevent the spread of COVID-19.
Prescription Home Delivery
We now offer home delivery for your prescription medications.
Visitors to Generations OB/GYN
As part of our continuing efforts to focus on patient safety during the COVID-19 pandemic, Generations has changed its visitor policy.
No visitors will be allowed for clinic visits, with the only exceptions being:
1 Visitor will be allowed for the first OB appointment
1 visitor will be allowed at the 20 week anatomy ultrasound
Visitors to the Family Birthplace
Women in the Family Birthplace may have one visitor.
Additional Spiritual Resources During COVID-19
Chaplains at Virginia Mason Memorial Hospital provide care for every patient regardless of their personal beliefs or non-beliefs. For support, assistance, prayers, and all other spiritual care requests, please email email@example.com or call the spiritual care office: (509) 575-8035
There are times when a direct face to face spiritual care conversation is not the best option (due to distance, a pandemic, patient preference). That's where Tele-Chaplaincy provides another possibility. You can request chaplain support using your personal, or hospital room, phone. Calls are confidential. Chaplains will listen, provide encouragement, offer help and resources, and if desired, offer prayer. If you are part of a faith community a chaplain can help you connect with them.
Without regular visits from family and friends a stay in the hospital can be even more challenging. One of our newest offerings, Virtual Chaplaincy using Zoom, helps make connections. By contacting the Spiritual Care team at the email or phone number above you can request a Zoom meeting. Family and friends throughout the Yakima Valley, from the four corners of the state, from across the country and even internationally, are meeting with patients via Zoom to offer their love and support. Due to the popularity of this option scheduling and frequency may, at times, be limited.
Hospital Lab Services
All out-patient lab services - including newborn screens and bilirubin collections - will now be provided at Memorial Cornerstone Medicine, 4003 Creekside Loop. Hours are 7 a.m. to 6 p.m. Monday through Friday; 8 a.m. to noon, Saturday and Sunday.
The hospital pharmacy is closed to the public for the duration of the pandemic. The public may choose to have those prescriptions transferred to VMM's Pharmacy at Creekside or the pharmacy of their choice.
The Pharmacy at Creekside, 4003 Creekside Loop, is open 8:30 a.m. to 6 p.m. Monday through Friday; and Saturday and Sunday 8 a.m. to 4:30 p.m. and offers walk-in or drive-through options for pickup.
Farmacia Del Hospital
La farmacia del hospital estará cerrada al público mientras dure la pandemia. El público puede escoger si quiere que sus recetas sean transferidas a la otra farmacia de Virginia Mason Memorial, localizada en la clínica Cornerstone o también puede elegir cualquier otra farmacia de su preferencia. La clínica de Cornerstone, está localizada en el 4003 Creekside Loop. En esta farmacia se puede recoger la medicina por la ventana y/o adentro de la clínica.
Horario: Lunes a Viernes de 8:30 a.m. a 6:00 p.m. y sábado y domingo de las 8:00 a.m. a las 4:30 pm