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Understanding Your Hospital Bill

On May 1, 2010 Yakima Valley Memorial Hospital converted to a new patient billing system. The previous system was outdated, not user friendly, and could not be matched with our new electronic medical record needs.

The new, up-to-date system, manufactured by Siemens Healthcare, will integrate with a clinical record-keeping system and help us move towards meeting new requirements for keeping electronic medical records.

We ask for your patience as we work through the initial steps of this billing conversion. Although we have been testing the system for months, some problems could happen (hopefully minor). For instance, registration may initially take a little longer, since new patient accounts will need to be developed. However, once you are entered into the system, we will be able to access your account and expedite registration for future hospital visits.

If you or your guarantor feel that your statement is in error or if there are any questions WHATSOEVER with the new billing process, we encourage you to call us or visit us. We are right here in Yakima. Account representatives have been assigned to specific accounts to help better accommodate our patients. Questions can be directed to Memorial's Business Office at (509) 575-8255.

Yakima Valley Memorial Hospital is a nonprofit community hospital and is committed to helping patients become empowered health care consumers. We’ve created a brochure that answers some of the most commonly asked questions we receive.

If a question is not answered, please call our billing office at 575-8255. We offer short-term and long-term payment plans, and do not deny medical care to anyone with an inability to pay.

Our business services staff is available to help:

  • Set up payment plans.
  • Review statements with the patient for errors.
  • Help patients understand their invoices.
  • Help patients determine if L&I or nonhealth care insurance can be used for coverage.
  • Work with patients to bill health care insurance companies for benefit coverage.
  • Help patients determine who they need to contact about specific invoice charges.

For detailed information on understanding your bill, view our brochure containing our most frequently asked questions.

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