AS A PATIENT:
You have entrusted us with your most valuable asset - your health. We strive to provide quality care in accordance with your wishes and are dedicated to protecting your dignity at all times. There are also certain responsibilities that you must assume as a patient. These Patient Rights and Responsibilities are provided for your information. If you have any questions, we will be glad to answer them.
YOU HAVE THE RIGHT TO:
- Important information about your care in your preferred language.
- Get information in a manner that meets your needs, if you have vision, speech, hearing or mental impairments.
- Know the names of the caregivers who treat you.
- Safe care.
- Have your pain addressed.
- Be treated and cared for with dignity and respect.
- Confidentiality, privacy, security, complaint resolution, spiritual care, and communication. If communication restrictions are necessary for patient care and safety, the hospital and the Family of Services must document and explain the restrictions to the patient and family.
- Be protected from abuse and neglect.
- Access protective services.
- Complain about their care and treatment without fear of retribution or denial of care.
- Timely complaint resolution.
- Be involved in all aspects of their care including refusing care and treatment and resolving problems with care decisions.
- Be informed of unanticipated outcomes according to RCW 70.41.380.
- Be informed and agree to their care.
- Have family input in care decisions.
- Have advance directives and for the hospital to respect and follow those directives.
- Request no resuscitation or life-sustaining treatment.
- End of life care.
- Donate organs and other tissues according to RCW 68.50.500 and 68.50.560 including medical staff input and direction by family or surrogate decision makers.
YOUR RESPONSIBILITIES ARE TO:
- Provide complete and accurate information to the best of your knowledge regarding your medical history, including past medical records, past pain treatment and alcohol and other drug addiction history.
- Inform the health care provider, if available, all allergies and drug side effects and concerns regarding prescription drugs.
- Refrain from using other psychoactive agents, including alcohol, alternative products over-the-counter drugs without agreement of the prescriber.
- Inform the health care providers about the effectiveness and achievement of your pain management goals.
- Follow the advice of your health care team to the best of your ability and to report any change in condition to your physician or nurse.
- Inform the hospital staff when instruction to you, information provided to you, or answers to your questions are not understandable or cannot be followed.
- Be responsible for your actions if treatment is refused or instructions are not followed.
- Ask for an explanation if you have any questions about your bill and to reimburse the hospital and the Family of Services for all services within an appropriate time.
- Be considerate of others by respecting privacy of roommates, limiting visitors and observing hospital and the Family of Services safety regulations.
- Present your important valuables or personal articles to hospital and the Family of Services staff for safekeeping during your stay.
FOR YOUR INFORMATION:
Visitation rights include the right to receive the visitors designated by the patient, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner) another family member, or a friend. Also included is the right to withdraw or deny such consent at any time. The hospital allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights, safety, or is medically or therapeutically contraindicated.
Patients, families or visitors have the right to register complaints or concerns about any aspect of their care or experience with Memorial Family of Services.
Complaints or concerns that you have may be made verbally to any hospital staff member. Written complaints, concerns or suggestions may be addressed to the hospital in care of administration.
You may also contact the Washington State Department of Health or the Joint Commission on Accreditation of Healthcare Organizations (TJC), and notify them of your grievance in writing or by calling their toll free numbers:
Washington State Department of Health Systems Quality Assurance Complaint Intake P.O. Box 47857 Olympia, WA 98504-7857 Phone (800) 633-6828
The Joint Commission Hotline
Please be assured that expressing a complaint or concern will not compromise your current care or your future care at Memorial Family of Services. It will not result in denial of care or retribution.