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Patient Rights & Reponsibilities

AS A PATIENT:

You have entrusted us with your most valuable asset - your health. We strive to provide quality care in accordance with your wishes and are dedicated to protecting your dignity at all times. There are also certain responsibilities that you must assume as a patient. These Patient Rights and Responsibilities are provided for your information. If you have any questions, we will be glad to answer them.

YOU HAVE THE RIGHT TO:

YOUR RESPONSIBILITIES ARE TO:

FOR YOUR INFORMATION:

Visitation rights include the right to receive the visitors designated by the patient, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner) another family member, or a friend. Also included is the right to withdraw or deny such consent at any time. The hospital allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights, safety, or is medically or therapeutically contraindicated.

Patients, families or visitors have the right to register complaints or concerns about any aspect of their care or experience with Memorial Hospital and the Family of Services.

Complaints or concerns that you have may be made verbally to any hospital staff member. Written complaints, concerns or suggestions may be addressed to the hospital in care of administration.

You may also contact the Washington State Department of Health or the Joint Commission on Accreditation of Healthcare Organizations (TJC), and notify them of your grievance in writing or by calling their toll free numbers:

Washington State Department of Health Health Systems Quality Assurance Complaint Intake P.O. Box 47857 Olympia, WA 98504-7857 Phone (800) 633-6828

The Joint Commission Hotline
800-994-6610

Please be assured that expressing a complaint or concern will not compromise your current care or your future care at Memorial Hospital and the Family of Services. It will not result in denial of care or retribution.

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