At Memorial, our vision is to create the healthcare experience of choice every time for our patients and their families. In order to make this happen, we are listening to what our patients say about the care they receive when they walk through our doors and we are continually taking steps to improve the patient experience.
One tool that we use to measure our patients' perception of care is the survey by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS survey asks patients who have recently received care to give their opinion of that care. The results of the survey are compared nationally and are posted on the Hospital Compare website. The data available on Hospital Compare is about a year old. We are using the most recent available data in order to give you more up-to-date information.